Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.  

Position Responsibilities:

Primary:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.

• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty. 
  

• Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
  

• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities: 

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• English proficiency required
• Ability to manage multiple tasks at one time. 
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education: 

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

EEO

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.

Position Responsibilities:

Primary:

• Human Resources: Participates in certain aspects of the employee life cycle, including: 
  • Recruitment and selection.
  • Orientation and training.
  • Employee development.
  • Hourly scheduling and payroll management.

• Customer Service and Satisfaction: Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store. 

• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.

• Building and Equipment Maintenance: Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager. 

• Retail: Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.

• Wash/Dry/Fold: Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.

• Marketing and Promotions: Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.

• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Minimum of two years retail experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities: 

• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
• English proficiency required
• Ability to manage multiple tasks at one time. 
• Build strong customer relationships quickly.
• Basic computer skills, including some exposure to Microsoft Office products.
• Able to work a flexible work schedule, including nights and weekends.

Education: 

• High School Diploma/GED.

Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending. 
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.

EEO
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.